FAQ's

FAQ's:
Do I have to register to race also?
YES. Signing up to raise funds thru TFT does not register you to participate in the Triathlon. Please register asap--the race sold out in August last year.

Do I have to pay race fee if I plan to raise $$?
YES. You still have to register and pay for the race. Refunds will be issued the week after the race if you have raised at least $300. You will receive an email notification asking if you would like a refund or your race fee applied to your fundraising page. 

How do I get my race registration refund?
You will be notified  via email a few days after the race that you qualify for a refund and a check will be mailed to you. You will also have the option to donate the amount back to the Center.

Can kids fundraise and get a race refund?
Yes, kids can qualify for a race refund by raising $50 per participant. A family page can be set up so that all family members can work towards a family goal. Refunds will be applied accordingly. Kids can earn a free race by raising $50.

How can I earn a free WALK?
Walkers can participate in Train for Treatment. Raise at least $150 and receive a refund for your registration fee.

How do I create a fundraising page?
Contact thomas.wilmarth@rochestergeneral.org OR set up your own page at www.active.com/donate/mmg2010.

How do I make changes to my online fundraising page?
Go to www.activegiving.com, enter your username and password. Make the changes you want and be sure to scroll to the bottom of the page and click "save". I would suggest creating and saving your message as a word document to refer to in case your page accidentally becomes changed in any way. 

I lost my username and password--how can I get it?
Contact www.active.com and request it be emailed to you. If your page was set up by the race director, the username and password was automatically generated and you were notified of your unsername and password via email.

I set up my own page and now I need to be assigned a tri buddy. How do I get the a patient profile and photo?
If you set up your own page, the active.com campaign will automatically insert the default info/content to your page.  You will be recieve an email welcoming you as a new fundraiser to the campaign and you will be assigned a tri buddy, a profile, and a photo.  At this point you have several options. Keep the standard info on your page, replace the content with your tri buddies info, or,  create your story about why you are participating and upload your own photo.
 

The photo has been removed from my page, how can I get it back?
Occasionally photos become deleted from the page after changes have been made. Please contact thomas.wilmarth@rochestergeneral.org to have your photo replaced.

Can I meet my tri buddy?
YES. The Center will host a tri buddy picnic in June to allow time for athletes to meet their tri buddy patients.

Will my tri buddy be there on race day?
Some tri buddies will make it to the race, others may not. Race day is a hectic time, that is why we arrange for the opportunity to meet on a different day prior to the race.

Who should donors make checks payable to?
Mary Gooley Hemophilia Center

Are TFT donations tax deductible?
YES. All donors that provide contact info will receive a thank you letter from the Center for their donation to your page. This letter will act as their receipt for tax purposes.

How will I receive my incentive prizes?
Prizes will be distributed at packet pick up or on race day or can picked up at the Center after the race M-F 8-4:30pm.

What should I do with cash and checks I have collected offline?
Cash and checks can be mailed or hand delivered to the Center, turned in at packet pick, turned in at the Center tent on race day, or sent to the office after the race. All offline donations will be added to your online page once received and thank you letters will be sent to the donors for tax purposes.